Refund policy

Returns

All returns must be postmarked within seven (7) days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at sales@skinartisan.com.au to obtain a

Return Merchandise Authorization (RMA) number. After receiving a RMA number,

place the item securely in its original packaging and include your proof of purchase,

and mail your return to the following address:

Skin Artisan by J&J
Attn: Returns
RMA #
__________  
PO BOX 7067

Mount Annan NSW 2567

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a track-able method to mail your return.

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EXCEPTIONS    
The following items cannot be returned:
 
  ●     Used products   
     ●     Change of mind   

For defective or damaged products, please contact us no later then 24 hours upon receiving your package at sales@skinartisan.com.au to arrange a refund or exchange.
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.

REFUNDS

After receiving your return and inspecting the condition of your item,

we will process your return. Please allow at least seven (7) days from the receipt of

your item to process your return. Refunds may take 1-2 billing cycles

to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.